VSHA currently has a Intake/Client Services Specialist positions available in the Housing Program for highly organized individuals who find satisfaction in doing meaningful work, meeting challenges, providing excellent service, and working in a team environment.
Intake/Client Services Specialists have a direct service and administrative role in facilitating access to affordable housing for Vermonters, assisting applicants with the application process, determining eligibility for rental assistance, and coordinating and performing administrative tasks as required to support clients in securing and maintaining housing.
Qualifications and Requirements:
Associate’s degree with related coursework and two years of administrative/technical work experience (additional, relevant experience will be considered, in lieu of an associate’s degree);
Excellent communication skills, with the ability to respectfully and effectively communicate complex information to a diverse population;
Positive regard for people accessing housing assistance;
Strong customer service orientation;
Proficiency in maintaining organized systems;
Ability to manage multiple tasks;
Understanding of and commitment to maintaining client confidentiality; and
Ability to exercise sound judgement and to maintain a calm demeanor in challenging situations.
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