This position will work closely with the Service Manager and involves being the primary point of contact for all incoming service calls and requests for Tech support, project work and system installations. Incoming requests will be via phone, email and web.
2 or 4 year college degree, or equivalent experience in a related field, preferably in the Information Technology or Telecommunications fields
Possess high level of customer service skills and ability to effectively work across multiple teams within the office with strong written and oral communications skills required
Attention to detail, deadlines, professional office protocol and internal controls required while being proficient in Word, Excel, Power Point, Teams, Outlook, and other office management software
Learning, understanding and improving the various systems we use to run our business
Ability to think on your feet and to be able to manage multiple service tickets and phone calls at any one time
Ability to properly manage Company proprietary & confidential information
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