User Support Specialist Full Time

The Vermont General Assembly is an equal opportunity employer and applicants will receive consideration for
employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability,
veteran status, or other protected category.
USER SUPPORT SPECIALIST
The Office of Legislative IT seeks to hire a User Support Specialist. The non-partisan role is
responsible for providing Tier 1 support to our clients over the phone, via email and chat, and/or
in-person. The Specialist will ask appropriate questions and use their knowledge and resources to
diagnose and resolve the client’s issues or escalate issues that are beyond Tier 1 area of
responsibility. This role manages the overall asset inventory, as well as the mobile device fleet.
This is a full-time position, located in Montpelier, VT. The comprehensive State benefits package
includes health insurance and retirement plans. This position may require late-night and earlymorning coverage as needed when the Legislature is in session (January–May).
Minimum starting salary of $53,215, with an initial offer based on applicable qualifications and
experience.
Education and Experience:
Required:
• Associate degree.
• 1-3 years of related, professional work experience.
Preferred:
• Degree in Computer Science, Computer Information Systems, Information Technology,
or a closely related field
Required Skills:
• Strong knowledge of Windows OS
• Strong knowledge of Apple iOS and Android OS
• Working knowledge of Mac OS
• Excellent written and verbal communication skills
• Ability to multi-task, be detail-oriented and organized.
• Ability to diagnose and resolve tier 1 technical issues
• Ability to troubleshoot issues quickly and accurately in time-sensitive situations.
• Ability to remain calm in a fast paced and challenging environment.
• Excellent interpersonal and customer service skills, including a willingness to interface
with all legislators, staff, and members of the public.
• Ability to remain nonpartisan in a political environment.

To apply, please submit a resume and a cover letter.

Please put your name and “user support specialist” in the subject field of the e-mail.

Applications will be reviewed starting on May 1, 2024.