Co-operative Insurance Companies has been meeting property and casualty insurance needs since 1915, offering farm, home, auto, business, and other insurance to people in Vermont and New Hampshire. We are passionate about outstanding customer service, giving back to our communities, and providing a great working environment for our employees. As a Co-op employee, you will join a group of people who care about their neighbors and the places they live, and who do their best to help them succeed.
Co-op is seeking an individual with strong customer service skills and an aptitude for technology to join our network team in an entry-level help desk position. In this role you will have front-line responsibility for triage, resolution, and any necessary escalation of remote and on-site employee technical issues. You’ll manage ticket creation and lifecycle in accordance with agreed-upon SLAs; work with other IS staff to continually learn the technologies that we support; and clearly communicate technical solutions in a user-friendly, professional manner, providing one-on-one end-user training as needed.
Specific Duties Include (but are not limited to):
Do you have an Associate’s degree in Computer Science, Information Technology, or the equivalent experience in this type of role? Are you committed to exceptional customer service? Can you build rapport and stay patient and positive when dealing with frustrated people or frustrating situations? Do you embrace change? Can you communicate technical concepts to a wide variety of clients, and do you enjoy it? Can you lift and carry up to 50 pounds? If so, we would like to hear from you.
To see full job descriptions for each position or read more from recent hires, visit our website.
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