Vermont 2-1-1, a statewide telephone Information and Referral Program of the United Ways of Vermont, is seeking a candidate for a position in the Help Me Grow contact center located at United Ways of Vermont in Essex Junction, VT.
The Child Development Specialist (CDS) provides care coordination functions to Vermont families. The Child Development Specialist assists consumers and providers to understand the services available through Help Me Grow Vermont. The Child Development Specialist handles calls, emails and texts related to the health, development, behavior and learning of children, and supports families by providing parenting information and education on these topics, researching and making referrals to services, and providing continued support, advocacy and follow-up as needed. The Specialist handles contact from families, documents information and concerns, mails information packets, and networks with specialized program’s central office staff and community based providers. All Specialists have both individual and shared responsibility and accountability for delivering quality, professional information and referral, as well as advocacy services. Ongoing training and extensive support will be provided.
The ideal candidate will have a Bachelor’s degree in Human Services or related field, an Associate’s degree plus a minimum of one year’s experience working in health, human, or community services.
Computer experience is required and database software experience is preferred. Interested persons should provide a cover letter, résumé to the Executive Director by clicking APPLY for JOB button on this page.