Immediate full-time opening in Northern Vermont for a Field Service Technician M-F. This position is responsible for all daily activities related to the actual repair of window and door products in customer homes. Utilize trade skills to execute repairs and provide project documentation to main office while demonstrating excellent customer service. Travel is required throughout all of Vermont with the focus primarily in Northern Vermont area. Vehicle and tools are provided.
We have been proactive in implementing the necessary safety measures for COVID-19 and are currently practicing social distancing, cleaning protocols, wearing face masks and following pre-screening guidelines with customers before our visits. Technicians are also provided with Personal Protective Equipment (PPE) for added safety.
Responsible and accountable for troubleshooting and repairing windows and doors in the customer home
Must be able to work independently and have strong attention to detail
Must have some construction knowledge, mechanical abilities, and basic mathematical skills
Accurately receive and transport product from warehouse to customer location
Coordinate on site with homeowner to meet their expectations while staying within the warranty policy and maintaining daily schedule
Use construction skills to properly install and adjust products for seamless operation and aesthetics
Accurately describe any issues and repairs during the service and communicate that properly to the main office to initiate corrective actions
Maintain product, vehicles, tools and job site in a neat, orderly and safe manner. Maintain a professional appearance at all times
Strong desire to “go the extra mile” to satisfy customers desires
Works within established safety practices and policies
Must be able to navigate using maps and directions
Must have proficient computer skills
High level of physical activity includes lifting and moving of extremely heavy items. Climbing ladders, scaffolding, working on roofs and decks while simultaneously using power tools and manipulating product.
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