Onion River Outdoors is a community-minded gear and apparel shop in Montpelier, Vermont. We are Central Vermont’s recreation experts, opening doors to the outdoors by supporting our customers’ hiking, biking, running, camping, skiing, snowshoeing, and other outdoorsy pursuits. We are passionate about the Green Mountains, our local community, and the outdoors activities we do here.
We seek a positive, organized, skilled bike mechanic to join us in the position of Service Manager. The Service Manager is responsible for all elements of the bike shop, ensuring the highest quality work product and efficient work flow. The Service Manager trains and leads a team of knowledgeable, customer-focused bike mechanics.. The Service Manager also provides excellent customer service on the floor of the store, checking-in bike repairs, providing on-the-spot fixes, and helping customers find the products and solutions they need. While ORO is a strengths-based workplace, building on the expertise of each team member, all staff pitch in to help with any job that needs to be done.
Qualified applicants will have a minimum of four years of recent bicycle repair experience, including extensive working knowledge of current bike technology, including suspension overhaul service, mountain and road hydraulic disc brake setup and maintenance, wheel-building, and e-bike familiarity. Applicants also need a minimum of two years of management experience, preferably in a retail setting. Applicants must have excellent written and verbal skills, be highly-organized, and be able to balance both process- and people-management. Understanding of retail concepts and experience with point-of-sale systems and ordering is a plus. Our dream candidate for this position would also have ski tuning experience and the ability to share your passion about biking via group rides, community events, and clever use of social media.
Schedule is full-time; some weekends and holidays. Send a resume and cover letter.
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