Northfield Savings Bank, founded in 1867, is the largest banking institution headquartered in Vermont. We are looking for a professional to join our team as an Online Banking & Customer Support Services Technical Procedures Writer. This is a new position and has the flexibility of being performed in our Berlin Operations Center or a Chittenden County location. This position offers a strong opportunity to work for a growing premier Vermont mutual savings bank.
Job Responsibilities & Requirements
The Online Banking & Customer Support Services Technical Procedures Writer will be responsible for providing the Community Banking area with all needed procedural resources, ensuring a smooth consumer and commercial customer service experience.
We are looking for someone who has a solid understanding of banking, front line processes, exceptional written communication skills and strong attention to detail. This individual will regularly work as a member of the Call Center team to assist customers.
The selected candidate must have the ability to interact with all departments and all levels of the organization. Requirements include a high school diploma, general education degree (GED), or equivalent and 3 to 5 years of banking experience.
Find out what NSB can offer you
NSB offers a competitive compensation and benefits package including medical, dental, profit sharing, matching 401(K) retirement program, professional development opportunities, and a positive work environment supported by a team culture. Northfield Savings Bank hours of operation are Monday through Friday generally 8:00 a.m. to 5:00 p.m.
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